Reward Rules & Refund Policy

Eligibility & Hygiene

1. Coin Activity Criteria & Preflight Tracking Checklist

Before starting any sponsored game offer or task, ensure your device and network configuration adhere to the following mandatory preflight prerequisites. Failure to follow these steps breaks Server-to-Server (S2S) postback telemetry:

iOS Tracking (ATT)mandatory

Allow App Tracking Transparency

On iOS 14.5 and newer, you must select "Allow" when the application requests tracking permissions. Choosing "Ask App not to Track" zeroes the IDFA, preventing the advertiser from sending postbacks.

Android GAIDmandatory

Keep Google Advertising ID Active

Do not reset or delete your Google Advertising ID in Android Settings while an offer is in progress. The partner network relies on this ID to link milestone events to your session.

Network Connectionmandatory

Residential or Mobile IP Only

Never run activities over commercial VPNs, Tor exit nodes, datacenter proxies, or public Wi-Fi with restrictive captive portals. Anti-fraud heuristic firewalls immediately reject datacenter IPs.

Hardware Integritymandatory

Physical Mobile Devices Only

Emulators such as BlueStacks, LDPlayer, and Nox are detected via hardware instruction anomalies and result in instant disqualification and potential account suspension.

New User Statusmandatory

First-Time Installation

Offer milestones are sponsored exclusively for first-time players. If you previously downloaded the app on your Apple ID or Google Play account, milestone rewards will not track.

Anti-Fraud Pipeline

2. Points Maturation Stages & Verification Hold Periods

To protect advertiser budgets and prevent fraudulent mass redemptions, collected reward coins undergo a structured verification holding schedule before becoming spendable:

Stage 01Read the Terms

Offer Started

Hold Duration: Before You Begin

Offers have different eligibility rules. Review the terms before you start, confirm that your account qualifies, and complete the requested actions on the eligible account and device.

Action Required: Keep a copy of the offer terms and follow the named provider’s instructions.

Stage 02Status Set by Provider

Provider Checks the Activity

Hold Duration: Varies by Offer

Providers use different methods and status names. Timing can depend on the app, account, task, and provider, so use the timeline and status shown with the specific offer.

Action Required: Compare the provider status with the app or survey record and follow its help steps.

Stage 03Check the Result

Provider Posts a Decision

Hold Duration: See Provider Terms

An accepted status means the provider has recognized the activity under its program. Check the offer page for the reward amount, delivery method, and any claim action required before the points appear in your balance.

Action Required: Follow the provider’s claim instructions or ask its support team to clarify the decision.

Stage 04Read the Notice

Provider Declines or Reverses

Hold Duration: See Provider Notice

Reasons and response timelines are specific to each provider. Read the notice and offer conditions before drawing conclusions from a generic status label. Contact the provider through its official help page if you need an explanation.

Action Required: Send the provider the task name, relevant times, and screenshots through its official support channel.

Redemption Fulfillment Security Review:

When you submit a digital gift card redemption request, your account undergoes a final automated anti-fraud security review taking 24 to 72 hours prior to code dispatch. This verifies velocity patterns and ensures no active chargebacks are pending.

Audit Factors

3. Official Reversal Codes Matrix (REV-01 through REV-05)

Advertisers reconcile conversions monthly. When an offerwall partner flags an invalid completion, our system issues a structured deduction with an explicit audit code:

Code	Violation Name	Severity	Hold Window	Prevention Guidance
REV-01	Early App Uninstallation The user deletes the mobile game or app immediately after reaching a milestone before telemetry synchronizes.	High	7 to 14 Days	Keep all sponsored games and trial apps installed until points transition to Approved status.
REV-02	VPN or Proxy Masking Connection IP detected from commercial datacenter, Tor exit node, or VPN server during offer execution.	Critical	Immediate Void	Complete all activities exclusively over standard home Wi-Fi or cellular data connections.
REV-03	Subscription Chargeback or Cancellation User signs up for a trial subscription and cancels within 24 hours or disputes the verification hold charge.	Critical	30 Days	Maintain trial services for at least the minimum trial duration specified in offer terms.
REV-04	Survey Speeder & Straight-Lining Completing a 15-minute consumer survey in under 2 minutes, or selecting identical response grids (trap check failure).	Moderate	24 to 48 Hours	Read questions carefully and provide thoughtful, consistent demographic answers.
REV-05	Duplicate Account / Emulators Running offers on BlueStacks, LDPlayer, or managing multiple accounts on the same household IP.	Critical	Permanent Suspension	Only 1 account per person and physical device. Use authentic physical iOS or Android phones.

Catalogue Rules

4. Brand-Specific Gift Card Redemption Conditions (All 7 Brands)

Each brand partner maintains unique statutory validity periods, regional payment profile restrictions, and character format guidelines:

Google Play

Hub Details →

Code Format: 16-character alphanumeric string (XXXX-XXXX-XXXX-XXXX)

Validity: Non-expiring balance under US federal regulations

Regional Restrictions: Google Account with US Payments Profile and residential US home address.

Storefront Rule: Google Play Gift Cards are strictly country-locked. A USD gift card can only be redeemed on a Google account whose Payments Profile country is configured to the United States. Cross-currency conversion is not supported by Google.

⚠️ Do NOT attempt to use VPNs or proxies to bypass country restrictions. Google utilizes advanced heuristic fraud detection that will flag and lock your Google Payments account permanently with error PRS-PGC-02 if geographic anomalies are detected.

Amazon

Hub Details →

Code Format: 14 or 15-character alphanumeric claim code (XXXX-XXXXXX-XXXX)

Validity: Non-expiring balance under Amazon US terms

Regional Restrictions: Amazon.com consumer account registered with a valid US shipping address.

Storefront Rule: Amazon maintains discrete national marketplace wallets. Gift cards purchased in USD can only be redeemed and spent on Amazon.com (US). They cannot be applied to Amazon.co.uk (UK), Amazon.in (India), Amazon.ca (Canada), or other regional Amazon domains.

⚠️ Amazon security scans IP addresses during high-velocity redemptions. Using proxies or datacenter VPNs may trigger automated fraud reviews on newly registered accounts.

DoorDash

Hub Details →

Code Format: 16-character alphanumeric PIN code

Validity: Non-expiring account credit under US law

Regional Restrictions: DoorDash consumer account located and registered within the United States.

Storefront Rule: DoorDash gift cards denominated in USD can only be redeemed and spent on orders fulfilled within the United States. They cannot be used on DoorDash Canada, Australia, or New Zealand.

⚠️ Do not use a VPN while placing food orders; DoorDash uses delivery geo-coordinates and will flag accounts with mismatched IP and physical addresses.

Xbox

Hub Details →

Code Format: 25-character token in 5x5 grouping (XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

Validity: Non-expiring retail funds once redeemed into Microsoft Account

Regional Restrictions: Active Microsoft account with billing region configured to the United States.

Storefront Rule: Microsoft account balances are strictly locked by country and currency. A USD token cannot be credited to an account with a United Kingdom, European, or Australian billing profile.

⚠️ Microsoft strictly monitors account regional changes and automated token submissions. Using VPNs to redeem foreign tokens may lead to account suspension under the Microsoft Services Agreement.

Flipkart

Hub Details →

Code Format: 16-digit alphanumeric Card Number + 6-digit numeric PIN

Validity: Strictly 365 days (1 year) from issuance; non-renewable

Regional Restrictions: Active Flipkart India account linked to an operational +91 mobile phone number.

Storefront Rule: Flipkart Gift Cards are valid strictly for transactions on Flipkart India (flipkart.com) denominated in Indian Rupees (INR). They cannot be redeemed on international e-commerce platforms or converted to foreign currencies.

⚠️ Accessing Flipkart via international VPNs or proxies frequently flags security filters and blocks gift card redemptions. FreeGiftZone strictly prohibits VPN usage.

Roblox

Hub Details →

Code Format: 10 to 16 alphanumeric characters PIN code

Validity: No expiration date once credited to Roblox Account balance

Regional Restrictions: Active Roblox account. Must redeem via web browser (desktop or mobile browser).

Storefront Rule: Roblox Credit converts to your account base currency at current exchange rates. Cards denominated in USD can be converted into local currency balances on international accounts.

⚠️ Using VPNs to disguise country of origin during redemption may trigger Roblox geographic mismatch errors. Always redeem with your genuine connection.

Apple

Hub Details →

Code Format: 16-character alphanumeric code starting with "X"

Validity: Never expires once added to Apple Account Balance

Regional Restrictions: Apple ID country must match the gift card currency. Cannot change Apple ID country while balance remains.

Storefront Rule: Apple checks Apple ID account storefront settings, not IP geolocation. Using a VPN does not bypass storefront region restrictions.

⚠️ Do not use VPNs to switch Apple ID regions; changing regions requires spending down balance to exactly $0.00 and legitimate local payment.

5. Digital Voucher Non-Refundable Policy

Irrevocable Digital Delivery Policy

Due to the immediate consumable nature of digital alphanumeric voucher codes, all gift card redemptions on FreeGiftZone are strictly FINAL, NON-REFUNDABLE, and NON-EXCHANGEABLE once a code is generated or delivered.

Confirmed points spent on reward cards cannot be refunded back into your FreeGiftZone account balance under any circumstances once the digital voucher is dispatched.

Defective Code Protocol (POS Activation Failures)

In the rare instance where a digital code experiences a point-of-sale (POS) activation failure from the authorized card distributor, you must contact support within seven (7) calendar days of fulfillment.

Submit an inquiry via our Support Help Desk including: (1) your order transaction ID, (2) the voucher serial number, and (3) a full-screen timestamped screenshot of the merchant error code. If confirmed defective, a replacement code or points re-credit will be issued within 3 business days.

6. Advertiser Clawbacks & Negative Point Balances

If an advertiser issues a postback reversal on an activity whose points were already redeemed for a digital gift card, the resulting deduction is applied to your account ledger.

This may result in a negative point balance. Any coins collected from future activities will automatically apply toward settling the balance deficit before you can request new redemptions. Malicious attempts to abandon accounts with negative balances trigger permanent blacklisting across partner networks under REV-05.

Fair Resolution

7. Appeals & Dispute Resolution Process

If you believe an offer was incorrectly reversed or your points were delayed beyond the scheduled hold period, follow our 4-step formal appeal process:

Gather Evidence

Collect transaction IDs, in-game player profile screenshots, and install timestamps.

Submit Appeal

Submit a ticket through our Help Desk within 14 days of the reversal notice.

Telemetry Audit

Integrity Editor Sonu reviews raw postback logs with the affiliate network manager.

Final Reinstatement

Determinations are issued within 5-7 business days. Cleared points unlock immediately.

Submit a Policy Appeal via Support Desk →