Contact Support & Help Desk
If you have a question about a pending balance, a milestone that did not track, or a gift card code, use the form to describe the issue and share its reference ID when available. The support team is available Monday through Friday.
Gather the details that explain your question before opening the form.
⏱️ Support Operations & SLA
Monday – Friday: 9:00 AM – 6:00 PM EST
Excluding major US federal holidays.
Standard Inquiries: 24 to 48 business hours
Redemption Security Issues: Prioritized within 24 hours
support@freegiftzone.net
⚡ Immediate Self-Service
Check our verified diagnostic matrices and policy manuals before submitting a ticket:
Frequently Asked Support Questions
Why are my points marked as Pending instead of Approved?
When an advertiser sends a postback confirming a milestone, points enter a mandatory verification window (24 hours to 30 days) while automated audit systems verify the install was not executed via emulators or proxies. Once cleared, points automatically unlock.
Can FreeGiftZone support manually credit unverified game offers?
No. All rewards are funded through partner postbacks. If an offer failed to trigger telemetry, you must submit a dispute directly through the respective offerwall dashboard (Torox, AdGate, RevU) with your in-game profile screenshot.
What should I do if my Google Play gift card shows error PRS-PGC-02?
This error indicates that Google flagged an IP discrepancy or VPN connection. Disconnect all proxies, verify your Google Payments profile country matches the card currency, and consult our dedicated Google Play troubleshooting guide.
Do my confirmed FreeGiftZone points expire?
Approved points do not expire as long as your account remains active and in good standing. Accounts inactive for greater than 365 consecutive days are subject to maintenance review under our Terms and Conditions.